Terms & Conditions

1. Agency Role

Heritage Travel Group (“HTG”) acts solely as an independent travel advisor and intermediary between the client and third-party travel suppliers including, but not limited to, airlines, hotels, resorts, golf courses, tour operators, transportation providers, and insurance providers.

HTG does not own, operate, manage, or control these suppliers and is not responsible for their acts, omissions, errors, delays, or defaults.

2. Pricing & Deposits

All prices are subject to availability and change until a deposit or full payment is received and confirmed.

A trip is not confirmed until:

  • Required deposit or payment is received, and

  • Written confirmation is issued.

Quotes are based on supplier availability at the time of proposal and may change without notice.

3. Payments

By submitting payment authorization, you agree to:

  • Authorize HTG to process payment on your behalf

  • Accept supplier terms and conditions

  • Be responsible for any bank or credit card fees

Returned payments or chargebacks without cause may result in cancellation of services and recovery actions.

4. Cancellations & Changes

All cancellations and changes are subject to:

  • Supplier cancellation policies

  • Applicable penalties

  • Change fees imposed by suppliers

HTG service fees may be non-refundable once planning or booking work has begun.

Refund timelines are determined solely by the supplier.

5. Travel Insurance

Travel insurance is strongly recommended for all trips.

If you decline travel insurance:

  • You assume all financial risk related to cancellation, delay, interruption, medical emergencies, or supplier default.

  • HTG is not responsible for losses that would have been covered by insurance.

6. Golf & Activity Reservations

Tee times, tournament access, and golf-related reservations are subject to:

  • Course policies

  • Weather conditions

  • Maintenance schedules

  • Local regulations

Handicap requirements and dress codes are the responsibility of the traveler.

HTG is not liable for changes, course closures, or modifications beyond its control.

7. Travel Documents & Entry Requirements

Clients are responsible for:

  • Valid passports (typically 6 months validity beyond travel)

  • Visas

  • Health documentation

  • Entry requirements

HTG is not responsible for denied boarding or entry due to improper documentation.

8. Force Majeure

HTG shall not be liable for any failure or delay resulting from acts beyond its control, including but not limited to:

  • Natural disasters

  • Government actions

  • Pandemics

  • Airline schedule changes

  • Labor disputes

  • Civil unrest

  • Weather conditions

9. Responsibility Disclaimer

HTG assumes no liability for:

  • Personal injury

  • Property damage

  • Loss of luggage

  • Travel delays

  • Supplier insolvency

  • Acts of terrorism or force majeure

Clients voluntarily assume all risks associated with travel.

10. Chargebacks & Payment Disputes

By authorizing payment, you agree not to initiate a chargeback unless fraud has occurred.

Any chargeback filed without valid cause constitutes breach of agreement and may result in legal recovery of funds, fees, and administrative costs.

11. Limitation of Liability

HTG’s liability, if any, is limited to the amount of commission earned on the booking in question.